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Frequently Asked Questions


What should I expect on my first visit?

Your first session starts with a 10-15 min consultation including posture assessment and general health history questions. This will help identify the problem areas and come up with a tailored treatment plan, followed by the massage session.


What are my payment options?

Payment is due at the time of your visit. You can pay by cash, card or TWINT.


Can I get reimbursement through my health care provider?

I am a therapist officially recognised by EMR, an organisation working with health care providers for reimbursement. EMR recognition is a stringent process for recognising therapists for relevant skills and education. It is your responsibility to check with your health care provider if you are covered PRIOR to your appointment. Regulations for reimbursement differ according to the health care provider and according to your plan. Payment is due at the time of your appointment and you will be issued a receipt with all relevant information for your health care provider for potential reimbursement.


What do I wear during a massage?

During a full body massage, you will be wearing underwear or shorts, and you will be covered with towels to maintain your modesty and only the body part being massaged will be uncovered. After the initial consultation, I will leave the room so that you can undress comfortably and get ready for the massage. It is my goal for you to feel safe and as comfortable as possible.


What if I am a lady and nervous about being treated by a male massage therapist?

My priority is your safety and comfort.  I am a professional therapist and I respect boundaries. I use proper draping techniques (towel management) to maintain your modesty throughout the session.


What sorts of oils do you use?

I use grape seed oil. It has a smooth silky texture without being greasy. Fruit based oils are suitable for all types of skin and don’t cause any allergic reactions. Oils are easily absorbed by the skin and washed out of fabric.


What should I expect after my treatment?

When the session is finished, I will leave the room so that you can, in your own time, come to and get dressed.  During the massage your body is eliminating unwanted toxins so you may experience some of these symptoms within 24h after the session: nausea, fatigue, muscle soreness and headaches. To maximise the benefit of your massage, it is advisable to minimise drinking alcohol, coffee and tea, drink plenty of water, eat a light diet and find time for relaxation.


Does Sports or deep tissue massage hurt?

Sometimes Sports massage or Deep Tissue massage can be a little uncomfortable. Sports massage, however, does not have to hurt to be effective. Remember that you are always in charge, so if you’re uncomfortable I will adapt the pressure, although it might be painful if you have a particularly tight or sore area.


I am pregnant; can I still get a massage?

I am not qualified in prenatal massage. However, I am working towards this qualification and hope to welcome you very soon.


Alcohol, Eating and Massage?

Do not drink alcohol before or immediately after the treatment and do not arrive with a full stomach.


What conditions does the massage treat?

Most people see me to relief from stress of daily life, acute and chronic injuries (e.g. tension headache), as well as to maintain health and wellness.  

The predominant conditions I see are of MUSCULOSKELETAL injuries. These include muscle tension, back/ shoulder and neck pain and repetitive stress injuries (overuse). Sports injuries include sprains, strains and other injuries arising from sporting activities or accidents. Massage can provide a faster recovery and prevent imbalance in muscle use, thereby preventing further injury. Postural imbalance (e.g. scoliosis, lordosis) might also lead to abnormal range of movements, overuse and muscle tightness, which may lead to an injury.


Here are some examples of health conditions that massage could help with:


  • Fatigue

  • Arthritis

  • Insomnia

  • Headaches

  • Poor Posture

  • Fibromyalgia

  • Ankle and foot pain

  • Arm & leg problems

  • Stress management

  • Depression and anxiety

  • Muscle pain and stiffness

  • Sports injuries and recovery

  • Neck, shoulder and lower back pain

  • Muscle sprains and strains

  • Carpal tunnel syndrome


Is massage sensual or sexual?  

The massage offered by JS Massage is NOT sensual or sexual.


What is the cancellation policy of JS Massage?

Please note, any appointments that require cancellation must be done 24hour or more prior to your appointment. Any cancellations after this time may be charged. All no-show appointments will be charged at full payment as the appointment could have gone to another client.I understand that unanticipated events happen. If there are any health-issues present at the time of your scheduled massage, including fever/cold/flu/sickness, please contact me before attending your massage.


Any late cancellation by the therapist will be compensated to you by way of a free treatment.